Getting connected to natural gas is easy

Kia ora, we are here to help, in fact, many homes can connect to gas for free!

To get started, watch our video about connecting to gas.  Further below you can step you way through the list of things you need to know before you connect and tick them off. 

It all starts with Step One further below – checking if your home address is in the free connection zone (within range of our underground gas pipe network).

Now you've watched the video, continue through the steps below and tick off as you go along.

If you're already further down the decision path and are ready to connect to gas now, dive straight down to Step Three and start your connection application.  

Want to know how your connection could be free? Have a read of our free connection conditions.

Step One

Can you connect to natural gas?

Our gas network flows through Wellington, Taranaki, Manawatu and Hawke's Bay. To get started, you'll need to know if you're within the 40 metre free connection range. Check your address here.

Step Two

Make some choices

There are a few things you'll need to make choices about when applying for your gas connection. Take a look here.

  • Do you want gas hot water, heating, cooking - or all three?
    As part of applying to connect, you'll need to let us know what appliances you are looking at installing so we can assess the load required for your gas connection. You can easily start with one appliance like hot water and add on others later.
  • Choose an energy retailer to supply you with gas

    Energy retailers bill you for your gas supply. You'll need to choose one as we will send your connection application to them. They'll contact you to create a gas account and then accept you as a customer. Find out which energy retailers supply gas

  • Choose a gasfitter to install your appliances
    Any work to install or service gas appliances must be carried out by a licensed gasfitter. Once your gas connection is complete, you can give your gasfitter the green light to install them.  Find local gasfitters near you.
  • Choose preferred gas meter location on your property
    There are standards we have to follow when installing your gas meter. Generally accepted meter locations are along the front of your house or no more than 3 metres down the side. Our customer team will talk about meter positioning with you when we confirm your application details.

Step Three

Start your connection application

You can head over to Connect now when you're ready to submit your gas connection application. Once your application has been confirmed by our team, we will email a link to accept the connection quote and terms. Your connection application isn't live until you've accepted these!

  • Submit connection application
    Answer a few basic questions about your gas connection and submit to us. We'll call you to find out a bit more about your application, step through the rest of the connection process and let you know if you can connect for free.  Ready to connect now? 
  • Accept connection quote and terms via email

    Many people miss this step! As part of the connection process, we'll email you a link to accept a zero-dollar quote along with our connection terms (or if a contribution is required for your connection we'll include that $ amount). You must accept the quote and terms before your connection can be approved. The estimated 10-30 business day timeframe to connect your home to gas does not start until the quote and terms have been accepted.

Step Four

Get connected

Normally we will schedule your connection for installation 10-30 business days from the time you have accepted the connection quote and terms via email with us. We'll call you around three weeks out and give you a date for your connection. You are not required to be onsite for this. 

Ready to connect now? 

What could affect the connection time frame?

  • You don't accept the quote and terms emailed to you
  • Site visit may be required
  • Council consents if required
  • Bad weather
  • Emergency work
  • High demand
  • Energy retailer gas account creation and acceptance

 

What if I decide not to go ahead?

Making a connection application is the first step to getting connected. If you decide that now isn’t the right time to get connected, that’s okay too. You may cancel your application at any time before you accept the connection quote and terms emailed to you.

 

What if I live outside The Gas Hub's network regions?

If you live outside of the Wellington, Taranaki, Manawatu or Hawke’s Bay regions we can’t connect you because this is not our natural gas network. But someone else might be able to. Contact your local energy retailer to check if natural gas is available where you live.