Getting connected to natural gas is easy
We are here to help, in fact, many homes can connect to gas for free!
To get started, check if your address is within range of our underground gas network to get connected.
You will need to make a few choices along the line, like will you be connecting hot water, heating, cooking or even all three? Have a think about where you'd like the gas meter to go and choosing a gasfitter and energy retailer, in fact here is a handy list.
Submit a connection application. We'll then call you to confirm a few more details and if you're able to connect to gas for free, or if a contribution amount is required. Once your details are confirmed we can progress your application and will email you an obligation-free quote along with the connection terms to accept online.
Your connection application is not live until you've accepted the quote and terms. You may cancel your connection application at any time before you accept the quote and terms.
Finally, we will contact you to schedule your natural gas connection. Want to know more? Watch our connection video!
Can you connect to natural gas?
Our gas network flows through Wellington, Taranaki, Manawatu and Hawke's Bay. To get started, you'll need to know if you're within the 40 metre free connection range. Check your address here.
Make some choices
There are a few things you'll need to make choices about when applying for your gas connection. Take a look here.
Choose gas appliancesAs part of your connection enquiry you'll need to let us know what appliances you are looking at installing so we can assess the load required for your gas connection. You can easily start with one appliance like hot water and add on others later.
Choose energy retailer
Energy retailers bill you for your gas supply. You'll need to choose one as we will send your connection application to them. They'll contact you to create a gas account and then accept you as a customer. We can email you a list of energy retailers here.
Choose gasfitterAny work to install or service gas appliances must be carried out by a licensed gasfitter. Once your gas connection is complete, you can give your gasfitter the green light to install your appliances. We can email you a list of local gasfitters here.
Choose preferred meter locationThere are standards we have to follow when installing your gas meter. Generally accepted meter locations are along the front of your house or no more than 3 metres down the side. Our customer team will discuss meter positioning with you.
Start your connection application
You can head over to Connect now when you're ready to submit your gas connection application. Once your application has been confirmed by our team, we will email a link to accept the connection quote and terms. Your connection application isn't live until you've accepted these!
Submit connection applicationAnswer a few basic questions about your gas connection and submit to us. We'll call you to find out a bit more about your application, step through the rest of the connection process. Ready to connect now?
Accept connection quote and terms
Many people miss this step! As part of the connection process, we'll email you a link to accept a zero-dollar quote along with our connection terms (or if a contribution is required for your connection we'll include that $ amount). You must accept the quote and terms before your connection can be approved. The estimated 10-30 business day timeframe to connect your home to gas does not start until the quote and terms have been accepted.
Normally we will schedule your connection for installation 10-30 business days from the time you have accepted the connection quote and terms. We'll call you around three weeks out and give you a date for your connection. You are not required to be onsite for this.
What could affect the connection time frame?
- You don't accept the quote and terms emailed to you
- Site visit may be required
- Council consents if required
- Bad weather
- Emergency work
- High demand
- Energy retailer gas account creation and acceptance
What if I decide not to go ahead?
Making a connection application is the first step to getting connected. If you decide that now isn’t the right time to get connected, that’s okay too. You may cancel your application at any time before you accept the connection quote and terms emailed to you.
What if I live outside The Gas Hub's network regions?
If you live outside of the Wellington, Taranaki, Manawatu or Hawke’s Bay regions we can’t connect you because this is not our natural gas network. But someone else might be able to. Contact your local energy retailer to check if natural gas is available where you live.