Getting connected to natural gas is easy.
We are here to take you through applying for your gas connection and then connect your home to gas. Many homes can connect to gas for free! Take a look at the four steps below to understand the gas connection process.
Firstly you'll need to check if your address is within range of our underground gas network and able to be connected. You can check that below at step one.
Once you've made some choices at step two, start your connection application by clicking Connect now. Answer a few basic questions and we’ll then call you to find out a bit more and confirm if you're able to connect to gas for free, or if a contribution amount is required.
We'll then send you an obligation-free quote along with the connection terms to accept. You can cancel your connection application at any time before you accept the quote and terms.
You'll need to select a gasfitter or energy retailer as part of connecting. We can help by emailing you a list of local companies here.
Can you connect to natural gas?
Our gas network flows through Wellington, Taranaki, Manawatu and Hawke's Bay. To get started, you'll need to know if you're within the 40 metre free connection range. Check your address here.
Make some choices
There are a few things you'll need to make choices about when applying for your gas connection. Take a look here.
Choose gas appliancesAs part of your connection application you'll need to let us know what appliances you are looking at installing so we can assess the load required for your gas connection. You can easily start with one appliance like hot water and add on others later.
Choose energy retailer
Energy retailers bill you for your gas supply. You'll need to choose one as we will send your connection application to them. They'll contact you to create a gas account and then accept you as a customer. We can email you a list of energy retailers here.
Choose gasfitterAny work to install or service gas appliances must be carried out by a licensed gasfitter. Once your gas connection is complete, you can give your gasfitter the green light to install your appliances. We can email you a list of local gasfitters here.
Choose preferred meter locationThere are standards we have to follow when installing your gas meter. Generally accepted meter locations are along the front of your house or no more than 3 metres down the side. Our customer team will discuss meter positioning with you.
Start your connection application
You can head over to Connect now when you're ready to apply for a gas connection. Read here about submitting and also accepting the connection quote and terms (even if your connection is $0) - many people miss this step and it will delay your connection.
Submit connection applicationAnswer a few basic questions about your gas connection and submit to us. We'll then call you to find out a bit more about your connection and step through the rest of the connection process. Ready to connect now?
Accept connection quote and termsMany people miss this step! Even if your connection is free, we'll email you a zero-dollar quote along with our connection terms. The quote and terms must be accepted (by clicking within the email) before your connection can be approved. The estimated 20 working day timeframe to connect your place to gas does not start until the quote and terms have been accepted.
We'll schedule your connection for installation. Normal connection time frame is estimated at 20-30 working days from the time you have accepted the connection quote and terms (not from submitting your connection application). We’ll call 3 weeks out and give you a date for your connection. You are not required to be onsite for this. Remember to read the things that can affect your connection time frame.
What could affect the connection time frame?
- You don't accept the quote and terms emailed to you
- Site visit may be required
- Council consents if required
- Bad weather
- Emergency work
- High demand
- Energy retailer gas account creation and acceptance
What if I decide not to go ahead?
Making a connection application is the first step to getting connected. If you decide that now isn’t the right time to get connected, that’s okay too. You can cancel your application at any time before you accept the connection quote and terms.
What if I live outside The Gas Hub's network regions?
If you live outside of the Wellington, Taranaki, Manawatu or Hawke’s Bay regions we can’t connect you because this is not our natural gas network. But someone else might be able to. Contact your local energy retailer to check if natural gas is available where you live.